Question:How have banks changed in recent years to respond to customer needs and wants? 

A They have started offering fewer services 
B They have started interacting more with customers by requiring people to come into the bank 
C Banks have started providing investment and insurance services also to offer customers one stop shopping 
D They have started charging higher interest rates 

+ Answer
A 

+ Explanation
Answer not sure

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Md. Habib Ullah

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