Question:Which of the following would be considered going the extra mile in resolving a past customer service issue? 

A Replacing an item under warranty 
B Answering a call within two minutes 
C Absorbing any extra costs such as shipping costs incurred by the customer as a result of the problem 
D Sending him/her a complaint form to fill out 

+ Answer
A 

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Mohammad Towhidul Islam

Editor, VCampus

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