Question:How do CRM(Customer Relationship Management) systems help in sending a consistent message to customers? 

A The same draft of an email can be sent to every single customer thus ensuring consistency. 
B They are used for all marketing efforts of a company. 
C Information can be distributed via the CRM system for sending the same message to all the customers in the same group. 
D The CRM system always works as the back end for the company website. 

+ Answer
C 

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Mohammad Towhidul Islam

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