Question:Where should firms start while working on a strategy for customer service? 

A Survey the customers to get their feedback and to find out their needs and expectations of the firm. 
B Copy what the competition is doing. 
C Ask the employees what strategies they want to be implemented. 
D Look for the standard customer service strategy employed in the country of operation. 

+ Answer
A 

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Mohammad Towhidul Islam

Editor, VCampus

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