Question:What is meant by inflection? 

A The accent you talk in, depending on your country 
B The highs and lows of your voice, which let the customer know how interested you are in talking to them 
C The pace at which you speak, which lets the customer know if you are in a rush or not 
D The general attitude you convey to a customer 

+ Answer
B 

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Mohammad Towhidul Islam

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