Question:What is meant by a "hard no"? 

A Saying 'no' to the customer but offering alternatives 
B Saying 'yes' to the customer at first but switching to 'no' later 
C Saying 'yes' to the customer with no intention of following through 
D Saying 'no' to the customer and offering no alternative solution 

+ Answer
D 

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Mohammad Towhidul Islam

Editor, VCampus

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