Question:What would be the best way to handle an email inquiry? 

A Ignoring the email and seeing if they email a second time 
B An immediate automatic email response letting the customer know someone will reply within 24 hours, followed up by a reply from a customer service representative within 24 hours 
C Informing them the answer is in the company FAQs and they should look there 
D Replying to the email a week later after investigating 

+ Answer
B 

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Mohammad Towhidul Islam

Editor, VCampus

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