Question:What is the first step in mollifying a customer who has received bad service? 

A Ask the customer what the problem is. 
B Try to offer him/her something for free to pacify him/her. 
C Ask him/her to submit a complaint first. 
D Express regrets and promise to provide better service in future. 

+ Answer
D 

+ Report

Mohammad Towhidul Islam

Editor, VCampus

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