Question:Why do customers feel the need of some control in working to resolve an issue with a company? 

A They feel they are getting more for their money. 
B Customers feel that this way, they can get whatever they want, at least temporarily. 
C It ensures the customer will buy again. 
D It puts them in a positive mood and allows them to help guide the resolution 

+ Answer
D 

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Mohammad Towhidul Islam

Editor, VCampus

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