Question:What is meant by a "care token"? 

A To handle customers who are not happy with the company "with care" 
B A gesture made by the company to retain a customer after his/her having experienced bad customer service 
C A gesture made by the company as a last resort to get the customer to leave 
D A bonus to exceptionally good customer service agents 

+ Answer
B 

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Mohammad Towhidul Islam

Editor, VCampus

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