Question:What is the first step in dealing with a customer when he/she is irate? 

A Tell him/her to be quiet and listen. 
B Tell him/her to call back when he/she has calmed down. 
C Ask the customer what can be done to solve the problem. 
D Let the customer give vent to his/her feelings and do not try to interrupt him/her. 

+ Answer
D 

+ Report

Mohammad Towhidul Islam

Editor, VCampus

Your Name

Your Email

Type of Report
Spelling MistakeIncorrect AnswerGrammar MistakeContent MissingImproper Text FormatInsufficient AnswerDuplicate QuestionImproper Sentence StructureImproper Equation/FormulaOther

Description