Question:What is meant by taking a top down approach to creating a strategy? 

A Having customer service agents work in management 
B Creating high level initiatives only 
C Starting by building strategies upwards from the customer level 
D Having high level managers work in customer service for a short period of time so they can experience it before laying down policies 

+ Answer
B 

+ Report

Mohammad Towhidul Islam

Editor, VCampus

Your Name

Your Email

Type of Report
Spelling MistakeIncorrect AnswerGrammar MistakeContent MissingImproper Text FormatInsufficient AnswerDuplicate QuestionImproper Sentence StructureImproper Equation/FormulaOther

Description