Question:What final step can be taken to put your firm's customer service above that of all others? 

A Offer to refund more than the product value. 
B Let customers know what the standard procedure for handling irate customers is up front. 
C Give the customers time to cool off by asking them to call back later. 
D Follow up with customers after the fact to make sure they are happy with the resolution. 

+ Answer
D 

+ Report

Mohammad Towhidul Islam

Editor, VCampus

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