Question:What should be the first thing to be done in problem solving? 

A Verify the information the customer has provided and any additional facts if required. 
B Tell the customer they will get whatever they want. 
C Tell the customer you'll see what you can do but not to expect much. 
D Look for errors in the customer's story. 

+ Answer
A 

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Mohammad Towhidul Islam

Editor, VCampus

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