Question:How important is it for the top management to be involved in Creating Customer Service Strategy? 

A Very important – The top management has to be committed to it and offer the maximum support. 
B Not important at all – The employees at the customer level should decide the strategy. 
C Important only in small companies, not large corporations 
D Important only in large companies. Smaller companies do not need to worry about customer service strategy. 

+ Answer
A 

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Mohammad Towhidul Islam

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