Question:How should a customer service representative determine what avenues to pursue to make a customer happy? 

A Follow a standard company protocol. 
B Ask the customer what resolution they would like to see. 
C Determine what would be the cheapest alternative that would make the customer happy. 
D Offer to replace their product regardless of their problem. 

+ Answer
A 

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Mohammad Towhidul Islam

Editor, VCampus

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