Question:What is the primary purpose of setting goals of customer service? 

A To know when no more customer service needs to be provided 
B To compare the firm's strategy with that of the competitors 
C To create measurable objectives which the firm can strive to meet 
D To allow for customer service agents to be promoted on the basis of their performance 

+ Answer
C 

+ Report

Mohammad Towhidul Islam

Editor, VCampus

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